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Privacy Policy

  1. Information We Collect

VGlobe MarCom Private Limited collects information you provide directly to us, such as when you create an account, use our charging services, or contact our support team.

  • Personal Information: Name, email address, phone number, and demographic details

  • Payment Information: Billing details processed via secure payment gateways

  • Vehicle Information: Make, model, connector preferences, and VIN (optional)

  • Usage Data: Session history, charging locations, duration, and power consumption

  • Device Data: App version, device identifiers, operating system, and diagnostics

  1. How We Use Your Information

Your information is processed to deliver a seamless, intelligent, and secure charging experience:

  • Enable reservations, charging sessions, billing, and wallet settlements

  • Provide customer support, troubleshooting, and proactive notifications

  • Improve charger uptime, location planning, and energy distribution

  • Detect and prevent fraud, abuse, or unauthorized activity

  • Send service announcements, product updates, and contextual offers (with opt-out controls)

  1. Information Sharing

VGlobe MarCom Private Limited never sells your personal data. Information may be shared with trusted partners who operate under strict confidentiality and data protection agreements.

  • Payment processors, KYC providers, and banks for secure transactions

  • Charging partners, OEMs, and fleet operators to deliver linked services

  • Cloud infrastructure and analytics providers to maintain platform performance

  • Regulatory authorities when required by law or to protect user safety

  1. Data Security

We implement multi-layered safeguards to protect your data:

  • Encryption of sensitive data in transit (TLS 1.3) and at rest

  • Continuous vulnerability assessments and third-party security audits

  • Role-based access controls, device management, and threat monitoring

  • Employee training on data privacy, incident response, and compliance

  1. Your Rights & Choices

You can exercise the following rights at any time by contacting our privacy team:

  • Access, review, and update your personal information

  • Request deletion of your account and associated data

  • Download data exports for portability or third-party use

  • Manage marketing preferences and notification settings

  • Lodge complaints with relevant data protection authorities

  1. Cookies & Tracking

VGlobe MarCom Private Limited uses cookies, SDKs, and similar technologies to personalise experiences, analyse performance, and prevent fraud. You can manage preferences via your browser settings or within the VGlobe MarCom Private Limited.

7. Contact us

For any questions about these Terms contact:

Email: info@vijetaemobility.com
Phone: +91 84849 35831
Address: E-26, MIDC, Kupwad Block, Sangli-416 436 Maharashtra (INDIA)